ADVENTURE AWAITS, FRIEND!

Ready to connect and chat about your next creative quest?

Whether you’d like to book in, have a question that isn’t answered here on my FAQs, or simply want to share your thoughts and musings with me, I’d love to hear from you. Just complete the contact form below and Duke, the weimeraner will deliver your note to me on his next lap of the farm

FREQUENTLY ASKED QUESTIONS

Why should I choose Emma Troy Design?

Great question! I’ve been honoured to work alongside creative business since 2012 and have been a designer for 10 years. My experience is well-rounded having worked in a corporate studio as well as for myself and my expertise in design, marketing and business allows me to offer a multi-faceted service.

Do you have office hours?

Yes, I have established working office hours Monday through to Thursday between the hours of 9am and 5pm Australian Eastern Standard Time (AEST). Please note, I am located in Queensland and during the summer my time zone remains (AEST) and does not changes to AEDT (Australian Eastern Daylight Time). I prefer to schedule phone calls and Skype meetings but I graciously accept emails anytime and my response time is generally within 24-48 hours. I do my best to respond to phone calls and emails promptly.

How does your design process work?

While each project is different, you can view our journey for Branding here or for Web Design click here. Want to know even more?
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Do you only offer the services listed?

Definitely not! If you’d like information about a service you cannot see here then be sure to fill out the form on this page, providing some extra detail about what you are after. If I am not the right fit I will happily recommend someone from my creative network.

What is your pricing and packaging structure?

Because Branding and Design are an investment for your business I have created a pricing and packaging structure that gives you a range of options. Download my current Services Menu here and take a peak into what working with me will be like. It includes all the info you need regarding pricing.

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What sort of payment plan do you offer?

A deposit of 50% is required prior to starting your project. The remaining balance will be made via bank deposit or PayPal (plus a PayPal fee).

Branding

Branding only projects are due in two parts, a deposit of 50% is required prior to starting your project and the second half is due upon project completion via bank deposit or PayPal (plus a PayPal fee). I offer extended payment plans for larger branding packages with the opportunity to split payments into three or four parts. Final artwork/files are only provided once full payment has been received.

Web Design & Development

Web Design projects are due in two parts, a deposit of 50% plus upfront items (plugins etc) is required prior to starting your project. The remaining balance is due upon project completion and prior to your website launch, this can be paid via bank deposit or PayPal (plus a PayPal fee).

Graphic Design

Graphic Design projects $200 and under require full payment upfront prior to commencing the project. Those valued at over $200 are due in two parts, a deposit of 50% is required prior to starting your project and the second half is due upon project completion via bank deposit or PayPal (plus a PayPal fee). Final artwork is only provided once full payment has been received.

Printing

All printing will require full payment up front before I can place the order with suppliers.

Need some more info? EXPLORE THE PACKAGES

Is my initial deposit refundable?

Please keep in mind that all deposits are non-refundable as it is a way of securing your spot in the design queue. Bookings are often made months in advance and through my strict scheduling I ensure all of my clients projects are given the time their project deserves. The non-refundable deposit acts as compensation if you leave an empty spot within the schedule.

How long does the design process take?

Design & Branding

Each project is different and I work in a collaborative way so your availability is key as well as mine. Once you decide you’d like to work together I’ll send you your project timeline so you know when you can expect to hear from me and when I hope to hear from you. There are factors that can slow a project down such as feedback and payment issues but I will do my best to help you achieve your desired deadline. Have a specific deadline in mind? Let me know at the beginning of the process I’ll let you know if it is achievable, I offer a rush design service for a fee so be sure to ask if you think it’s something you might need.

Web Design & Development

I work with a web development team and at the start of a project we will provide a project timeline for you. Designing and developing a website isn’t a small job but if you have a launch date in mind please be sure to let us know at the beginning. A big factor that can slow web projects down is content, having your copy and images ready prior to the project start date will keep us on track for an efficient delivery.

How will we communicate throughout the project?

When we start working together we wil chat via Skype (if this is included in the package you choose). After our first catch-up online most of our communication will be via email as I find this the best way to work. You might like to schedule a time to chat throughout the process which is fine.

Can we talk on the phone to see if we are a good fit before I commit to working with you?

Of course! If you’ve downloaded my services menu, are happy with my pricing and love the look of my work then feel free to send me an email to arrange a time to have a quick chat. Please know that while I’m so excited to talk, I can’t dig too much into nitty-gritty out of respect for my existing clients but I am thrilled to connect and get to know one another a bit more and I plan on being as helpful as I can during our call!

What format will I get my work in?

All final files are supplied via Dropbox

 Branding

Your logos will be supplied in vector format (eps) and high res web format (jpg and png). Marketing material such as business cards, branding guidelines etc will be supplied as a high res PDFs (print ready with bleed and crop marks if required). Social media graphics will be provided as a jpg and templates can be supplied in eps (for Adobe Illustrator) or shared to Canva files (if you request them to be created for that platform). Digital Letterheads can be supplied in Word if requested. Fonts will be supplied if they are a part of your package.

Graphic Design

Print ready items will be provided as high res PDFs (with bleed and crop marks if required) while online items such as eBooks and catalogues can be supplied in both high and low res PDFs.

Web Design

For web design only projects artwork will be supplied as layered eps files (Adobe Illustrator) ready for development with links and fonts included.

Do you host the websites you design?

Clients must set up hosting for self hosted WordPress prior to project start. If you’d like hosting arranged for you my web developers and I can build it into your package, just ask. Need advice on what provider to go with? We highly recommend Crucial web hosting, visit their website here https://www.crucial.com.au/

If you are looking to create a Squarespace or Showit website please reach out to discuss the best subscription for your needs.

Please remember that hosting issues or downtime are not my responsibility. My Web Packages do not include future WordPress issues like updating software and plugins but if you would like to talk about a maintenance and hosting plan with my web developers then I’d be happy to provide more information. Costs are provided upon request.

I’m a new business owner, is that ok?

Absolutely! My team and I love working with startups! Getting your branding right at the beginning is such an important foundation for business. I am thrilled you are considering with me (and my team) on your new venture.

I’m ready to work with you! What now?

Cue the music and start your happy dance! Kidding, first you should reach out via email and let me know you’d like to commence. I’ll fill you in on details like my current schedule and how everything will work. Can’t wait to hear from you!

What are your terms and conditions?

All the legal and technical stuff can be found here

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