Do you have office hours?
Yes, I have established working office hours Monday through to Friday between the hours of 9am and 5pm Australian Eastern Standard Time (AEST). Please note, I am located in Queensland and during the summer my time zone remains (AEST) and does not changes to AEDT (Australian Eastern Daylight Time). I prefer to schedule phone calls and Skype meetings but I graciously accept emails anytime and my response time is generally within 24 hours. I do my best to respond to phone calls and emails promptly.
How does your design process work?
Please review my process outlined below:
Step One – Proposal – Say hi via email and I will happily forward you my current design price guide. Have you checked out my design portfolio? Be sure to take a look and get a feel for my design style. Send me an email to set up your booking and a meet and greet via phone or Skype. After our initial contact I will put together a proposal outlining your investment. Please sign off via email if you’re happy and ready to proceed. To hold your spot in my booking schedule I will require a nonrefundable deposit. Before project commencement you’ll receive my brand discovery workbook or stationery brief to complete, this will map out our creative journey together.
Step Two – Create – Once your deposit has been paid and your workbook/brief completed I will create a mood board for your project. You will have a chance to review and revise. Next, your branding or stationery concepts will be designed and sent to you for approval. You may request revisions until perfect (please note the number of revisions stated in your estimate, more required will incur additional fees).
Step Three – Deliver – Now it’s time to polish and deliver. I will provide you with your logo files, brand elements and style guide. If we have created custom wedding stationery we are now ready to send to print after discussing stock and quantity options. All stationery is delivered to my door for a quality check before forwarding to you via post. I will send you a final invoice and payment is required to obtain full copyright of your designs.
What is your pricing and packaging structure?
Please email email@example.com for pricing, timeframes and availability for all of my design services.
Is my initial deposit refundable?
Please keep in mind that all deposits are nonrefundable as it is a way of securing your spot in the design queue. Bookings are often made months in advance and through my strict scheduling I ensure all of my clients projects are given the time their project deserves. The nonrefundable deposit acts as compensation if you leave an empty spot within the schedule.
What are your billing and invoicing methods?
My preferred payment method is direct bank transfer. However, I happily accept Paypal payments with the addition of a Paypal fee (2.4% + AUD $0.30) added to your final invoice. Branding only projects are due in two parts, the deposit is due upon booking and the second half is due upon project completion. I offer extended payment plans for branding + web projects with the opportunity to split payments into four parts. Wedding Stationery projects are due in three parts; deposit upon booking, printing costs prior to receiving invitations, and a final invoice due upon project completion and invitation delivery.
Do you host the websites you design?
No, clients must set up hosting for self hosted WordPress prior to project start. I recommend hosting through Net Origin who specialise in WordPress hosting for my Web Design only clients. I work with this Australian provider and their customer service is wonderful. In saying this, hosting issues or downtime is not my responsibility. My Web Packages do not include future WordPress issues like updating software and plugins. For my Web Design & Development clients I suggest choosing a website maintenance and hosting plan through my preferred developer. Costs are provided upon request.
ARE YOU READY FOR INTENTIONAL DESIGN
crafted with passion and purpose?